In this webinar, participants will learn the proper methods of documenting resident files for any type of tenant violations. We will discuss a series of different infractions, the types of documentation needed and the proper language to use when documenting your resident files. You will learn what documentation really makes a difference to a judge if you are ever faced with a court appearance and/or evicting a resident. This webinar is ideal for site managers, compliance staff, and corporate level property management staff.

Topics covered in this Webinar:

• Hoarding

• Resident harassment/bullying

• Assistive animal infractions

• Pet violations

• Unauthorized occupants

• Damages found during inspections

• Non-payment of rent

• Repayment agreements

• What to say (and what not to say) when documenting violations

This class offers 1.5 hours of continuing education credits.

Agenda

9:15 a.m. Sign on
9:30 - 11:00 a.m. Training session including Q&A

Speaker

Heather Wezensky, CPO, FHC, SHCM, HCCP
Senior Vice President of Compliance for STAR Compliance Consulting, a Division of Seldin Company

Heather brings knowledge from both the property management and regulatory sides of affordable housing industry. She is a 27-year property management veteran; in addition, she has served as the previous manager for both the PBCA Section 8 Contract Administration and LIHTC Program Compliance departments within the Colorado Housing and Finance Authority (CHFA). Prior to that, she was a Project Manager with the U.S. Department of Housing and Urban Development. Heather is an expert in Fair Housing practices and affordable housing program compliance rules and regulations. These skills allowed her to serve as an expert witness for a recent high-profile Federal Fair Housing property management case. Heather has first-hand insight into the latest affordable housing compliance trends all due to her on-site consulting work with multiple affordable housing programs, in addition to her company reviewing over 1000 resident files on a monthly basis. Her ability to comprehend the complex rules and regulations of the affordable housing industry, allows her to assist her clients across the country to stay compliant with not only state monitoring and government agencies, but also with Fair Housing laws. Heather is the past Chair of NAHMA’s National Fair Housing Committee and is currently the incoming Chair of their Education and Training Committee. She also sits on the SHCM™ Special Advisory & Technical Committee. Heather was given the distinct honor of NAHMA’s Industry Achievement Award in 2019 and is a current NAHMA approved CPO™, BCD™ and FHC™ Instructor.

Registration

Course link and materials will be sent via email prior to the course date.

Cancellation Policy:

Registration fees will be refunded less a $35 processing charge if received in writing ten (10) business days prior to the seminar. Substitutions, but no refunds, can be made after that date.

Fees and reasonable expenses for the course are an approved project expense.